Delivery & Payment

Orders are processed and dispatched betwenn Monday through Friday. If your order is received on a legal German national or Bavarian holiday, it will be processed on the next business day. Shipping is exclusively from Germany and is carried out by our logistics partner DHL and DHL Express. In Germany and Austria can therefore also be delivered on Saturdays. Further information can be found in the overview of supplier countries.

Orders to third countries (outside Europe, United Kingdom, Switzerland)

For deliveries outside Europe (UK, Switzerland), import duties will be charged (fees, import duties and tax), which are determined by the destination country. They are calculated according to the country of manufacture/origin and the classification of the goods and are levied as soon as your package reaches your country.
We do not withhold duties and taxes during the payment process and cannot predict what your potential duties will be.
These charges must be paid in order for the parcel to be cleared through customs. The customer is responsible for any costs incurred.

From 01.01.2024, Switzerland will no longer levy import duties on industrial products.

If you have any further information about your country's guidelines, please contact your local customs office. If you refuse delivery, you will be responsible for the original delivery cost, any applicable taxes and duties, and the cost of returning the package. 

 
Countries of delivery

Please note that on special occasions, such as around Christmas, Black Friday or Valentine's Day, delays or longer delivery times may occur due to the increased volume of shipments.

DHL GoGreen Plus
GoGreen Plus is the next level of sustainable shipping. With GoGreen Plus, DHL actively ensures CO2e-reduced shipping of your goods and makes a contribution to climate protection.

The reduction of greenhouse gas emissions (CO2e) is achieved through additional investments in corresponding measures in the German logistics network of Deutsche Post and DHL in Germany, so-called ‘insetting’. For example, sustainable fuels are used or electric lorries are deployed.

Payments

We offer the following methods of payment:

• Credit Card (VISA / MasterCard / American Express) - The amount will be debited from your account as soon as the data has been verified and the goods have been sent.
  
  
• PayPal - You will be redirected directly PayPal to sign in as an existing PayPal account holder directly with your user data and make the payment. New customers of PayPal can start the registration process there.
  
  
• Instant bank transfer - No entering of long card numbers. No opening of an account. And therefore no storage of customer data. Pay your purchase directly after order completion with your usual online banking data - simply secure!
  
  
• Express Checkout via Goolge Pay/Shop Pay - An expedited checkout, with which you can save your e-mail address, credit card information, and shipping and billing information for quick and easy payment.

Refunds

In general, reimbursement will be made exclusively to the means of payment or bank account used in the order. Another type of refund is not possible.

The presentation of our goods does not represent a binding offer on our part. It is only after you have ordered goods that a binding offer occurs in accordance with Section 145 of the German Civil Code. If this offer is accepted, we send you an order confirmation by email and the goods are prepared for shipping. This forms a purchase agreement between you and us. If the goods you have ordered are not available, we reserve the right to not provide this service, and we will immediately inform you about this before completing the contract.

If you have applied a discount coupon to your order, it will be prorated on all items when you are refunded.

Our prices are shown exclusively in EURO or GBP for the UK and CHF for Switzerland and are to be understood as final prices. For deliveries to countries that are not members of the EU, our shipping service provider DHL will contact you and charge import and customs duties. From 01.01.2024, Switzerland will no longer levy import duties on industrial products.